Refunds & Cancellations
We understand that plans can change, so please get in touch if this is the case or if you’ve made a mistake when ordering. Because our food is freshly prepared, the closer we get to your event date, the more work has already gone on behind the scenes.
Cancellations & Order Changes
If you need to cancel your order:
- 7 days or more before dispatch date: Full refund.
- 3–6 days before dispatch date: 50% refund.
- Less than 72 hours before dispatch: Unfortunately we’re unable to offer a refund, as your food will already be prepared or in preparation.
If you need to amend your order, please get in touch as soon as possible and we’ll always do our best to help.
Returns
Due to the perishable nature of our products, we’re unable to accept returns once food has been dispatched.
Problems with Your Order
We take great care in preparing and packing every order. If something isn’t right, whether an item is missing, damaged, or not as described, please contact us within 24 hours of delivery and include photographs where possible.